Solutions Secure and Streamline Call Center Verification Process

Secure and Streamline Call Center Identity Verification

Empower Your Contact Center with HYPR

Elevate the process of verifying identities in call centers with HYPR’s Identity Assurance Platform. HYPR’s holistic approach offers adaptive authentication and real-time identity verification, enhancing security without compromising user experience. Ensure accurate call center identity verification, effortlessly.

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Secure Identity Verification, Made Simple

Frictionless user experience

Frictionless User Experience

Highest assurance

Unparalleled Identity Assurance, Tailored to Your Business

Overcoming Call Center Identity Verification Challenges

In today's digital age, call centers face significant hurdles in identity verification:
  • High Fraud Risks: Traditional verification methods leave room for error, increasing the risk of fraud
  • Inefficiency and Inconvenience: Complicated identity verification processes can lead to longer call times and diminished customer satisfaction
  • Insecure IVR Authentication: Interactive Voice Response (IVR) systems are integral to many organizations, but their authentication processes are often vulnerable to security weaknesses.
  • Compliance and Privacy Concerns: Adhering to strict regulatory requirements while ensuring customer privacy is challenging
  • Password Resets: 30% of help desk calls relate to resetting passwords or credentials. This is costly as well as a high-risk touchpoint
  • Synthetic Identities and Generative AI Attacks: Cybercriminals are increasingly using weaponized AI to generate highly convincing deepfakes and social engineering attacks that target call centers

Modernize Your Contact Center With HYPR 

Stop Identity Fraud

  • Reduce ATO Fraud: Significantly decrease ATO fraud with adaptive, phishing-resistant multi-factor authentication mechanisms and accurate identity verification
  • Prevent Help Desk Social Engineering: Secure your help desk against AI-powered social engineering with layered, high-fidelity verification technologies and the strongest passwordless authentication
  • Unmask Deepfakes and Synthetic Identities: Modern biometric FIDO-based MFA and integrated identity fraud detection and verification detects and blocks synthetic identities and deepfakes
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Seamless Experience for All

  • Instant Identity Verification: Verify the identity of callers instantly, without sacrificing accuracy or security
  • Boost Satisfaction for Your Customers and Employees: User-centric design ensures authentication and verification that's not just secure, but also exceptionally user-friendly for both customers and call center employees
  • Built For Your Environment: The HYPR platform and verification flows are fully configurable to support your use cases, user populations, and environment

Strengthen IVR Authentication

  • Secure Push Authentication: HYPR's push authentication provides enhanced security by requiring users to confirm their identity through a secure notification sent to their mobile device. 
  • Implement Advanced "Tap To Log In": HYPR offers the highly secure “Tap To Log In” authentication, leveraging the FIDO UAF protocol
  • Layer in Number Matching: HYPR can further strengthen either push or "Tap To Log In" authentication with number matching
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Compliance Without Compromise

  • Meet Regulatory Standards: Easily comply with global security and privacy standards, including PCI DSS, HIPAA, GDPR and CCPA, ensuring sensitive data is handled securely and ethically
  • Data Privacy Assurance: Offer your customers peace of mind knowing their personal information is protected with end-to-end encryption
  • Simplified Compliance: Built-in compliance means you can focus more on customer service and less on regulatory red tape

Reduce Call Center Expenses

  • Cut Password Reset Calls: HYPR removes passwords from the help desk equation, reducing account lockout and slashing password reset tickets by 95%
  • Enhance Operational Efficiency: Streamline call center identity verification processes, reducing call times and improving overall operational efficiency
  • Realize 324% Verified ROI: Forrester calculates that HYPR customers save millions from risk avoidance, productivity gains, lower help desk costs and reduced onboarding times
Maximize-value

Prevent Help Desk Social Engineering

Socially engineering the help desk is at the root of a number of the major recent breaches. Come see how Identity Verification for the enterprise can prevent this threat by ensuring you know that someone is who they say they are at all times.

HYPR CEO Bojan Simic and Field CTO Ryan Rowcliffe will demonstrate HYPR Affirm, discuss the underlying implementation, and talk about what's necessary to prevent help desk social engineering.

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Related Identity Verification & Authentication Resources

Request a Demo

Experience passwordless MFA that secures and empowers your business. See what identity verification built for the workforce looks like. Learn how comprehensive Identity Assurance protects the entire identity lifecycle.

Fill out the form to get a demo from an identity security expert, customized around your organization’s environment and needs.